Privacy &
cookie policy.

1. Who we are

Javiva Adventures Ltd is a licensed tour and safari company based in Nairobi, Kenya. We are responsible for the personal information you share with us through javivaadventures.com, by email, by phone, on WhatsApp, WeChat or live chat, and when you travel with us. We handle personal information in line with Kenya's Data Protection Act, 2019, and, for visitors from the United Kingdom and the European Union, we aim to meet the standards of the UK GDPR and the EU GDPR.

2. Information we collect

• Enquiry and booking details: your name, email address, phone number, country, travel dates, number of adults and children, children's ages, the safari you are interested in, and any message you send us.
• Travel details needed to deliver your trip: for example passport details for permits and park entry, flight times, dietary needs and any health or mobility information you choose to share so we can look after you safely.
• Messages: the content of emails, WhatsApp, WeChat and live-chat conversations with our team.
• Payments: records of deposits and balances. Card payments are handled by the bank or payment provider; we do not store full card numbers.
• Website usage: pages viewed, the device and browser you use, your approximate location (country or city), and how you arrived at our site, collected through cookies and similar technologies (see section 5).

3. How we use your information

• To reply to your enquiry and prepare a quote price and itinerary.
• To book and deliver your safari, including accommodation, flights, park and conservancy permits, and transfers.
• To keep in touch during your trip and handle any changes, emergencies or complaints.
• To meet our legal, accounting and licensing obligations.
• To understand how visitors use our website and improve it.
• To measure and improve our online advertising, where you have agreed to this.
• To send you occasional travel news and offers, if you have agreed to receive them. You can unsubscribe at any time.

We use your information because it is necessary to respond to your request or perform our contract with you, to comply with the law, for our legitimate interest in running and improving our business, or because you have given consent. Where we rely on consent, you can withdraw it at any time.

4. Who we share it with

We do not sell your personal information. We share it only where needed:

• Travel suppliers who provide your trip: lodges, camps, hotels, airlines, ground handlers, guides, and park, conservancy and permit authorities in Kenya, Tanzania, Uganda and Rwanda.
• Service providers who help us run the business, such as our website hosting provider, email provider, live-chat provider (Tawk.to), messaging services (WhatsApp, WeChat), analytics and advertising providers (Google), and our social media scheduling tool (Metricool).
• Authorities where the law requires it, or to protect the safety of our guests and staff.

5. Cookies, analytics and advertising

Cookies are small files stored on your device. We use:

Visitors from the United Kingdom and Europe are asked for consent before analytics and advertising cookies are used. You can change your choice at any time using Cookie settings (also in the website footer), or by clearing cookies in your browser. Google explains how it uses information from sites that use its services at policies.google.com/technologies/partner-sites, and you can manage personalised adverts at adssettings.google.com.

6. International transfers

Because safaris involve several countries and our service providers operate internationally, your information may be processed outside the country where you live, including in Kenya, Tanzania, Uganda, Rwanda, the European Union and the United States. We share only what is needed and use providers that apply appropriate safeguards.

7. How long we keep it

We keep enquiry details for up to three years so we can help with repeat or follow-up trips, and booking and payment records for as long as Kenyan tax and accounting law requires. We delete or anonymise information when it is no longer needed.

8. Security

Our website uses an encrypted (HTTPS) connection, access to our systems is limited to staff who need it, and our hosting is monitored for malware. No method of transmission over the internet is completely secure, so please do not send card numbers or passport scans through website forms; our team will tell you how to share these safely.

9. Your rights

Depending on where you live, you have the right to:

• be told how your information is used, and get a copy of it;
• ask us to correct or delete it;
• object to or restrict how we use it, including for marketing;
• withdraw consent at any time;
• ask for your information in a portable format.

To use any of these rights, contact us using the details below. If you are not satisfied with our response, you can complain to the Office of the Data Protection Commissioner in Kenya, or to the data protection authority in your own country.

10. Children

Children are very welcome on our safaris. Enquiries and bookings for children should be made by a parent or legal guardian, who provides the children's details needed for the trip. Our website is not directed at children.

11. Changes to this policy

We may update this policy when our services or the law change. The date below shows when it was last updated.

12. Contact us

Last updated: 3 November 2026